Online Shopping Gone Bad…

Sindy Ong bought a Scallop black dress from 1bleubird.livejournal.com. As customary, she paid the due 27 dollar fee for the item 8 days before the scheduled delivery.

But when Thursday came, no dress was delivered to her indicated address. Upon informing the seller on the same day the parcel was supposed to arrive, the customer waited for a reply. But none came until Monday. The seller said she simply forgot to send her parcel last Thursday and instead asked her sister to send it on Saturday. So the confusion begins.

When Tuesday arrived however, Sindyong did not find any dress in her mail. This prompted her to contact the seller yet again. The reply she got? Her sister never actually mailed the item last Saturday, it was still with her the entire time!

Pressed for time, Sindy Ong had to meet the seller at Bishan just to get the dress. Apart from the delay, she also had to take time off from work and go the extra few miles after she already paid for the postage fee. She was asked to wait for a whole week!

To make matters worse, Sindy Ong posted a negative comment on 1bleubird.livejournal.com. This was only natural considering the bad experience she had with their services. However, instead of the due apology this situation badly needed, Sindyong instead got a rather rude reply which focused a lot on her grammatical errors. Of all things!

This serves as a warning folks. Online sellers need to be credible and responsible in handling items and requests from their clients. Internet transactions are based mainly on trust, and you have to prove that you can be trusted with deals and scheduled deliveries too!

At the same time, the main purpose of forums is still and will always be, “customer satisfaction”. So when a negative comment appears, we should be professional enough to deal with it accordingly. It wouldn’t really hurt to apologize and accept your mistake as a seller. Your customers will greatly appreciate it!

A note to online shoppers, be sure the site or company you are making transactions with is highly regarded and ultimately trust-worthy. There are a lot of scams out there and you should be vigilant as well. Don’t be afraid to speak up and be heard. You have rights as a customer and its time you exercise it to your full capacity.

Source from her blog and Sgflea