Complaint Resolved: shesprees.livejournal.com

Sundaywithyou bought a pair of heart patterned tights last April 24, 2010 from shesprees.livejournal.com and have not yet to receive them till now. It’s been weeks since she mailed it out on 26/4 as she claims. She understand that normal mail might get lost in the process, however when she emailed her several times to ask her to call singpost to help track her parcel, or questions about whether she wrote her return add on the back of her envelope wasn’t attended to. She had to email her five times to get a reply on “when was my item mailed out” and she said this in reply to her email:

She  said she didn’t receive it when it’s May 1 already:

“Hi there, did you mail out my item a not? Its still not in the mail. Can you explain?

And can you please reply my emails?

Thanks.”

She replied:
“not sure if you received our hotmail auto reply to explain why we’re replying at a slower pace? it is below for reference, thanks
—————- this is an hotmail-generated automated reply —————-
Thank you for your email! I am currently extremely busy with schoolwork and would be replying emails at a slower pace!
No worries, I am still around and would try to clear your emails within 24hrs to 36hrs!
The info below may clear some of your queries, so you can read on

Refunds
Next batch of refunds will be carried out on 30 April 2010. most recent batch of refunds have been finished on 27 April 2010

Spree updates
Latest spree updates have been done on 25 April! Do check your junk mail if you did not receive any email as it is a mass email!

Posting of parcels
Normal mailing is done daily
Registered mail and posting of shoes and bulky parcels are done on weekends. will do on weekdays if time permits!

Thank you, and have a great week ahead!!
xoxo,
Shesprees”

and

“mailed on 26 april as stated, thanks”

Which she didn’t receive any automated email from hotmail at all and there was totally no assertion to her problem. She didn’t offer to call singpost to look for it or anything or didn’t even sound concerned about the fact that 5days have past and she haven’t received her e-mail. According to her, she know there is no guarantee that her mail will be safe for normal mail but as a seller isn’t it her responsibility to help the buyer do something about lost mail like calling singpost up or at least sound concerned about it. The only question she replied to her  was why she was replying emails slowly, which honestly didn’t help in any way at all and she thought she was rather rude.  She also emailed to ask if the package returned to her side but have no reply too.

She took a pic of her mail though but she can’t tell if it was an envelope or just a flat piece of paper.

She has 3 negative comments already on her feedback page all made recently in May.
Here are the screen shots of them:

UPDATE: She got the item in my mail today, (05/05/10) after a week. So she did mail out after all.

Source: Sgfleamarket