A Big Gather of Cleocat-fashion.com Part 4 (Last)
August 25, 2009 by admin
Filed under Featured Articles For BlogShop Shoppers
After all the feedbacks and comments we have seen and heard, this time round SafeBlogShopper.com analysed their exchange policy.
Quoted from Cleocat-fashion.com’s exchange policy:
Items sold cannot be refunded nor exchanged. We will inspect items before posting out. And postage charges for all exchange to be borne by buyer. Exchanges are only considered for prominent manufacturer’s defects; Note : below reasons are not considered as defects :
SafeBlogShopper’s understanding:
- They will inspect items before posting out.
- Postage charges borne by buyer. Does that mean buyer have to pay postages for both way?
- Only PROMINENT MANUFACTURER”S DEFECTS will be consider for exchange. They should have listed down what is consider as manufacturer defects if some of the following condition is not classified under the fault of manufacturer.
(continued)
a. Personal dislike, change of mind after purchase; (ok, this is fair)
b. Slight colour differences(same colour range or any other minor physical differences), thread fray ends, wrinkles, slight mis-alignment of seams; minor tear on seams which can be hand stitched.
(slight colour differences are understandable. But wow, minor tear is still not consider as manufacturer defects. So as long as it can be hand stitched, it is not the manufacturer’s fault. Buy needle and thread and sew it back yourself! Might as well, buy some cloth, we piece them together right?)
c. Button loss(replacement of buttons will be sent to you, in the event that the same button is not available, we will send a full set of replacement buttons which will match your clothing);
(If buttons are lost and replaced, should the buyers still pay for these postages?)
d. Minor stains (especially on light colour clothes) eg. washable stains, smudges and dirt will not be covered;
(Same thing, as long as these dirts you can DIY wash them off, it is not their business to cover, ok? Who ask you to buy those light colour clothes? Next time can only buy those dark colours like black and brown. You know why, because even if there’s dirt, you will not be able to spot them easily.)
e. Sizing issues (clothes do not fit, note different batches of clothes may have different sizing hence take note of size measurements stated when making purchase);
(Then what if the measurements provided are inaccurate. Who is responsible for it?)
f. Claiming that the cutting of clothes is not good;(ok, fair)
g. Deliberate damage of clothes such that it will warrant an exchange.
(How do you differentiate that the damage is deliberate or not? Check records? Item Satin Bow Blouse got a hole of circumference 5cm. Anything bigger than that are considered deliberate damage??)
So, that is it. Despite that they claimed they will inspect all the items before delivery, as long as you can DIY wash or sew, it will not be cover under this exchange policy. Thus, can it be conclude that they inspected the items just to see if the damage can be DIY?
Big question mark here.
So if you think you got yourself a good deal? Think again! For spree organizers who are genuine on their business should re-consider about organizing Cleocat-fashion sprees.
cleocat-fashion.comAuthor : Murphy
E-mail : webmaster@cleocat-fashion.com
URL : http://www.cleocat-fashion.com
Whois :
Comment:
Hi, this is Murphy from Cleocat-Fashion. Again I would like to make some comments regarding the problems you mentioned regarding our exchange policy. We do make an effort to check every item before delivery. But please kindly understand we are wholesalers, not retailers. We sell at very low prices at high volume (in terms of hundreds daily). If we were to check every item as detailed as every customer do, it would be impossible to maintain the low prices that customers enjoy. I think this is a good trade-off between maintainiing low prices and our costs. We do offer exchanges for customers should they receive defective items. But certainly not for items which we found customers deliberately damaged them in order to exchange them. It is quite easy to see if the item is tampered with.
Despite that you mentioned minor tears that we do not exchange in our policy, I think so far we have always exchanged for items with even miniscule tears. As far as possible, we have always tried to make sure customers received items in good condition although due to our wholesale business nature, this is not always possible.
One suggestion though after all these writings. The writer of these articles should also try to find customers who are very satisfied with our items and service. I can alway refurnish you with name and email addresses of these customers (provided they are willing to give of course.) In this way, I believe shoppers would have a balanced view. After all, in Cozycot , someone did mentioned that she wondered why there are still so many people who wants to buy and organise sprees from Cleocat-Fashion. Did the writer ever wondered?
Best wishes
Murphy
posted on Wed 8/26/2009 12:29 AM
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Author : Valerie
E-mail : rawk_it_down@hotmail.com
URL :
Whois :
Comment:
I have ordered more than 50 items 2 months ago and paid over $700. Up till now, less than fifteen items have been sent.
The rest are “manufacturer stock”, so fair enough, I’m waiting. But two months? Ridiculous don’t you think. It should be more than enough time for the stocks to reach your company; other blogshops usually take one month. And you people claimed to be ordering in high volume (in terms of hundreds), I don’t see why it takes MONTHS to be delivered. How about your other “hundreds of satisfied customers”? Do they wait months too?
Furthermore your website has stated that the manufacturer stock which includes the stock that I have already ordered have arrived. So what is with the waiting?
I have mailed you THRICE on the 23rd, 27th and 29th of September with no reply. Yes, I’ve read your previous reply to one of the previous parts, which mentions that you people have to deal with 300+ emails daily, thus the delay in replies.
One month ago, you people could reply me within 24 hours whenever I made an enquiry. One month later, with the manufacturer items here, why are you not replying me?
If you could reply me within 24 hours previously, I don’t see why you are not able to reply me in a week, if you consider my email from the 23rd.
posted on Wed 9/30/2009 9:53 PM
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