The rest are “manufacturer stock”, so fair enough, I’m waiting. But two months? Ridiculous don’t you think. It should be more than enough time for the stocks to reach your company; other blogshops usually take one month. And you people claimed to be ordering in high volume (in terms of hundreds), I don’t see why it takes MONTHS to be delivered. How about your other “hundreds of satisfied customers”? Do they wait months too?

Furthermore your website has stated that the manufacturer stock which includes the stock that I have already ordered have arrived. So what is with the waiting?

I have mailed you THRICE on the 23rd, 27th and 29th of September with no reply. Yes, I’ve read your previous reply to one of the previous parts, which mentions that you people have to deal with 300+ emails daily, thus the delay in replies.

One month ago, you people could reply me within 24 hours whenever I made an enquiry. One month later, with the manufacturer items here, why are you not replying me?

If you could reply me within 24 hours previously, I don’t see why you are not able to reply me in a week, if you consider my email from the 23rd.

posted on Wed 9/30/2009 9:53 PM

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Comment:
Hi, this is Murphy from Cleocat-Fashion. Again I would like to make some comments regarding the problems you mentioned regarding our exchange policy. We do make an effort to check every item before delivery. But please kindly understand we are wholesalers, not retailers. We sell at very low prices at high volume (in terms of hundreds daily). If we were to check every item as detailed as every customer do, it would be impossible to maintain the low prices that customers enjoy. I think this is a good trade-off between maintainiing low prices and our costs. We do offer exchanges for customers should they receive defective items. But certainly not for items which we found customers deliberately damaged them in order to exchange them. It is quite easy to see if the item is tampered with.

Despite that you mentioned minor tears that we do not exchange in our policy, I think so far we have always exchanged for items with even miniscule tears. As far as possible, we have always tried to make sure customers received items in good condition although due to our wholesale business nature, this is not always possible.

One suggestion though after all these writings. The writer of these articles should also try to find customers who are very satisfied with our items and service. I can alway refurnish you with name and email addresses of these customers (provided they are willing to give of course.) In this way, I believe shoppers would have a balanced view. After all, in Cozycot , someone did mentioned that she wondered why there are still so many people who wants to buy and organise sprees from Cleocat-Fashion. Did the writer ever wondered?

Best wishes
Murphy

posted on Wed 8/26/2009 12:29 AM

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