A Big Gather of Cleocat-fashion.com Part 3
August 20, 2009 by admin
Filed under Featured Articles For BlogShop Shoppers
After Cozycot, another thread was found on Flowerpod forum regarding on their credit system. The user’s sister transferred SGD$100 to them, and have emailed several times but yet no replies nor credits were updated into the account.
“Unfortunately I do not rule out the possibility of fraud, mainly because they’ve conveniently ignored our emails, plus, I’ve bought from them twice before and honestly, their service has ALOT of room for improvement.
I understand that their business is growing and stuff but honestly, it’s been more than 1 week since my sis has transferred the money. I believe it’s more than enough time for them to get back to us. As sellers, they should be more responsible esp when it comes to sensitive issues involving payment and money.”
~blu_, 8 Jan 2009, Flowerpod
” agree their most of their clothes are of quite poor quality. and their measurements doesn’t make sense.
quite a few times when i ordered 2 different design who have the same measurements as stated there, but yet when i received the items, the measurements doesn’t telly at all!
and few times we received torn or frayed or even burnt clothings. haiz…”
~yorimichi, 30 Apr 2009, Flowerpod
You can read more on
http://flowerpod.com.sg/forums/Cleocat-fashion-t72218.html
We also found out some members actually provided the CLEOCAT company profile from ACRA. Due to privacy issues, click here for the information.
On the nutshell, few common main points of the feedbacks are:
1) Cheapskate packaging – Crumpled stuff in a big red plastic bag or wrapped in a brown paper.
2) Inferior goods – Colour and material used was a total turn-off and it did not even look 85% similar to the picture as shown on the website, not to mention running threads and fallen buttons.
3) Poor customer services – Absurb charges and postages, slow in replying emails or no replies at all.
4) Wrong information – Wrong measurements were given.
5) Possible of scams – Credits were not updated in the system even though money has been transferred.
(to be continue… Analysing Cleocat’s exchange policy)
cleocat-fashion.comAuthor : Murphy
E-mail : webmaster@cleocat-fashion.com
URL : http://www.cleocat-fashion.com
Whois :
Comment:
Hi readers, it’s me again Murphy. With due respect, we are not fraudsters as you have insinutated. We are a proper business with registration at Acra. Regarding the customer who mentioned why she did not receive her credit charge, it is because she never indicated her details clearly in her credit charge requests that’s why her credit approval is late. We have quite a number of credit charges everyday and the amounts are all similar. Unless we are absolutely sure that the credit amount belongs to her, we cannot approve the customer’s charge request.
Honestly speaking we do have many problems answering customer’s emails in time due to about 300+ emails received everyday. Because of this problem, we implemented a messaging system on our website so that each customer email can be classified according to the nature of the enquiry. This allow us to answer much more quickly. Already we received feedback from customers that we are much faster in replying than before. Of course having said that, i acknowledged that there is always room for improvement.
Regarding customer complaints about item not looking identical to the picture, I would vouch that 99% of the items are identical to the picture. The remaining 1% difference is most of the time due to the lighting during photo taking. With the defects that customers mentioned, our policy is that defects must be genuine. Uncut threads may sometime appear due to our wholesale nature but this does not constitute a defect. Fallen buttons? I believe anybody who bought from GG5 and Bysi have encountered fallen buttons before! But does anyone go back to GG5 and Bysi for exchange?
Best wishes
Murphy
posted on Tue 8/25/2009 10:09 PM
comment backed up by admin
CleoCat should reflect. Why are there so many dissatisfied consumers? Not one, but tens and tens Are we all trouble-makers with nothing better to do? We spend money to buy clothes that are not what is shown. If CleoCat is genuine, there should be a BIG BIG banner in their website to state the quality and material of items are not exact. At best, 50% close.
Hi Weiping,
Cleocat should probably do something to their customer service.
Again, if there are some good souls that are out there who are satisfied customers, please do not hesitate to let us know.
Thanks Weiping for your comment so that we know there are more disappointments out there.